[Rachel2112]

About 4 weeks ago my next door neighbour had NTL broadband installed †“ I know this as that Saturday afternoon 3 NTL engineers walked up my drive and started looking around the side of my house and generally poking around in the front garden. When challenged (I had to go out to them, they didnââ‚ ¬Ã¢â€žÂ¢t bother to knock on my door), they said they were looking for †˜the boxââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢ so that they could install the broadband †“ what broadband?? They eventually decided theyââ‚ ¬Ã¢â€žÂ¢d got the wrong house and found they should have been next door. I didnââ‚ ¬Ã¢â€žÂ¢t see anything they did to install the broadband other than hearing drilling.

Anyway, my problem is that ever since that day my dial-up connection has been abysmal. I used to regularly get 46667 (as displayed whilst watching the AOL dial in screen †“ on rare occasions it was 48k) however now itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s nothing better than 44k and on occasion 33600. Iâ₠¬ÃƒÆ’¢â€žÂ¢ve just tried the †˜DSL Zone UKââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢ speed test (as suggested on the Dialup speed tester thread page) and out of 3 tries got recorded speeds of 27.3, 29.6 and 38.9 kbps (they wonââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t even record the first two test results in their database as they are so poor!).



Can anyone help or suggest what I need to say to NTL to make them realise I believe there is a problem †“ possibly created by one of their engineers †“ as I thought the days of my really poor connections speeds were long goneââ‚ ¬Ã‚¦Ã¢â ‚¬Â¦ Or is it just really a nasty coincidence and thereââ‚ƚ¬Ã¢â€žÂ¢s nothing I can do??!