[eg0head]

first of all thanyou for youre reply. second of all i have and use a usb connection and will get a ethernet connection once my broadband is up and running. ok i will do what u said about unplugging my modem etc even though it is connected when ui plug it in a again will it say found new hardware ie, usb modem because i deleted the usb from my windows xp. and by power down pc and usb modem (mine is the black one ) do you mean disconnect wires etc from modem and turn computer off for 10 minutes(not disconnecting any wires from pc except usb cable) i am using only one computer the computer specs are up-to date to handle ntl broadband(2mb) and i wrote my thread yesterday and today using ntl dial-up , and can you do the registration process without the ntl cd without using Ethernet? and does the info actually go to ntl because i dont want someone using my ntl account and can i do those steps you mentioned using ethernet even though i have and will use a usb connection???
thankyou very much