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Originally Posted by Acropolis
NTL are not responsible for all of that though are they, as you said in your other post that is had been off for 2 days and you still hadnt rang them and you were reluctant to do so. So they can hardly be blamed for all the outage can they.
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If you read my initial post again you will read that I had already contacted them via email at the time of that post. It had been two days at that time. Besides, my phone was off so how was I supposed to ring them? My main point was that spending maybe 20 minutes holding (which has happened to me plenty with NTL) would cost me alot on my mobile.
I think it is a standard industry practice to compensate customers for a break in service. I was just wondering if there was a standard way to claim. There aren't many companies out there that offer compensation without you asking for it first.