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Originally Posted by Acropolis
NTL are not responsible for all of that though are they, as you said in your other post that is had been off for 2 days and you still hadnt rang them and you were reluctant to do so. So they can hardly be blamed for all the outage can they.
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Hang on...are you saying that it's the fault of the customer for not reporting a problem that is the cause of the problem? I would have thought that the company providing the service should instead be responsible for providing a) a reliable service and b) a realistic means of reporting problems with the service. At no point should the onus be placed on the customer to sort these problems, otherwise what are they paying for?