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Originally Posted by istiaque
<snip>3> Submit the complaints to NTL but after receiving their response, a further complaint will be submitted to various organisations that deal with the matter.
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So, you want to compile complaints about being capped on a service you choose to take which is supplied by a ltd company, and if they don't roll over, you'll pass it onto who? And what do you expect these 'various' organisations to do?