Cable Forum - View Single Post - modem keeps shutting down!! Advice needed

jonbr · 27-10-2005, 13:19

Welshbhoy, I had the same problem with a Terayon modem. It turned out that it only happened when I put a heavy load on the modem by downloading a video clip or s/w update. I managed to get it to fail (no cable light) and called CS, they arranged an engineer as it was down when they looked at it.

When the engineer arrived, he just changed the modem for a new 250. He told me the old Terayon's suffered from power fluctuations and we had had many over the weeks before due to a short in the mains cable when it rained. Yeh, I know, sounds unlikely but that's what the electricity board told us!

However, do try the ethernet connection first, as it it much more reliable and removes the need for drivers.

27-10-2005, 13:19	#12
jonbr Inactive Join Date: Jan 2005 Services: DTV (Sky+), DTV (VM), phone, 4Mb BB (wireless) Posts: 187	Re: modem keeps shutting down!! Advice needed Welshbhoy, I had the same problem with a Terayon modem. It turned out that it only happened when I put a heavy load on the modem by downloading a video clip or s/w update. I managed to get it to fail (no cable light) and called CS, they arranged an engineer as it was down when they looked at it. When the engineer arrived, he just changed the modem for a new 250. He told me the old Terayon's suffered from power fluctuations and we had had many over the weeks before due to a short in the mains cable when it rained. Yeh, I know, sounds unlikely but that's what the electricity board told us! However, do try the ethernet connection first, as it it much more reliable and removes the need for drivers.