[4romseyavenue]

I joined NTL recently and when they came to install they said they would have to drill a hole through my neighbours front forecourt wall to connect my house.

I said that I was unhappy within this as the neighbour is a real pain and would complain.

So I phoned customer service and they said not to worry as they will send another installation engineer round to deal with.

I went on holiday and asked my brother to oversee the installation. On return I notice that the engineer has attached the cable to my neighbours forecourt wall for about 2 feet and covered it in a really ugly casing, which then leads to my wall. They did not ask permission of my neighbour or mention it to my brother. (Although he should have checked).

I phoned customer service as my neighbour has now complained that he does not like the cable on his forecourt wall. They said they will send a third installation team to fix the problem but will charge me about £50 to resolve.

I have complained but it seems I am going to have to stump up £50 to resolve.

Because my neighbour is such a pain it would actually be worth the £50.

So, should I have to pay £50?

When the 3rd installation team arrive can they fix the problem? When the first team arrived they said the problem was because there is not actually a point to connect to outside of my house but the nearest is outside my neighbours.

Any help appreciated.