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Originally Posted by chocky909
I just had my completely dead (see post no.4) phoneline repaired after being out for 12 days - I think I deserve some money off for that especially as I am selfemployed and have potential customers ringing me. Do you think I should contact customer services or leave it to them to contact me?
I find the whole issue of compensation for service outtages extremely vague - I mean I get problems with my broadband every few days or so and occasionally the line is down for a few hours. This can be extremely disruptive when you rely on the internet and email. Is there a guide to what to expect in the way of compensation for lack of service?
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Contact them but I would not harp on about loss of customers as their comeback will be that you should not be using a residential line for business.
