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Originally Posted by dragon
The problem is when call centers follow the script to the letter without being flexable at all
it would be like
me: Connections down, modem has no online light and upstream light is flashing.
them: Have you tried rebooting your pc sir.
obvisouly if the connections dead and i've just told them its becuase it cant find the upstream (by informing them the upstream light is flashing on the sb4100) i don't then expect to go though the proccess of rebooting the pc when its clearly a problem with the modem or the network.
although thankfully most times i've called NTL they've been ok , but i try to do the obvisous before calling anyway e.g reboot modem check the connections are in securly.etc
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That's good for you. But there are an awful lot of folk out there that don't do these things first, which is why the scripted stuff HAS to be run through... There are some people out there that don't realise you have to have a PC to have BB. I know a couple of people that wanted an i-pod, but didn't have any access to a PC to download tunes...
