Thread: NTL Indian support centres - a plea to NTL
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Old 25-10-2005, 07:21   #91
dragon
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Join Date: Jan 2004
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dragon has reached the bronze age
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Re: NTL Indian support centres - a plea to NTL
The problem is when call centers follow the script to the letter without being flexable at all

it would be like


me: Connections down, modem has no online light and upstream light is flashing.

them: Have you tried rebooting your pc sir.

obvisouly if the connections dead and i've just told them its becuase it cant find the upstream (by informing them the upstream light is flashing on the sb4100) i don't then expect to go though the proccess of rebooting the pc when its clearly a problem with the modem or the network.

although thankfully most times i've called NTL they've been ok , but i try to do the obvisous before calling anyway e.g reboot modem check the connections are in securly.etc
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