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Originally Posted by spankyone
My systems are fine and free of nasty spyware etc... ive tried 4 systems on my line and still the net probs remain. Also i should add on a phone call to NTL tech support they said they had no other reports of packet loss and high ping issues. They did lie to me over the phone as i know other people have complained about the same problems.
I understand that all the probs we have could be related to the network upgrades that are going on atm and tbh if it is then they should let us know that this type of thing could happen even if they only tell us on the phone.
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Look there is a problem somewhere, but to say they have lied deliberately is wrong. Like any call centre some people don't fully understand the system, or don't have the facts straight to hand, or the fact they are given are often passed down the chain with different people having a slightly different slant on it. And sometimes they try to hard. Also they are not really going to know what affect the work will have on individual peoples service or in the network how it will be affected, all they probably know is work is taking place on certain dates.