Quote:
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Originally Posted by jburton
Hi all,
ikthius:
> but you could upload to your new webspace, not unless you have
> the same username and password as the old dial up
I do have the same username and password - it was an upgrade from dial-up to broadband and so I wanted to keep the same email address and so on. However, I have a feeling that the problem was caused because of (dodgy?) advice from NTL Technical Support when I was installing the broadband... it went a little... like... this:
<cue: picture goes misty and wavers to indicate the passage of time>
when I installed the broadband software etc (after the nice man put the cable box in for me) there was a problem with the installation and an error message came up telling me to contact Broadband technical support. So I did. The guy I spoke to talked through a range of things which I followed on the computer. This included saying "this is a new account". I told the guy that it wasn't, I wanted to keep my old account but upgrade it to broadband (which was the other option on-screen). He told me "never mind that, press the new account option" which I did and it gave me another username. Then at the end of the process the Tech support man transferred that to my old account with my previous username.
incidentally, he also asked for the code name/serial number/whatever. I asked what he meant and he said that NTL should have sent me the details when I organised the upgrade. They hadn't. So he told me over the phone, which was nice of him. The letter with the details from NTL arrived... two weeks later. Three weeks after I initially organised the upgrade and the installation.
<screen flickers back to the present>
> then I would ask very nicely here to the very nice people of NTL
That sounds like a good option, since I already spent 30 minutes of banging-head-against-a-wall with Technical Support and ended up poorer and none the wiser.
I think in the end the woman on the end of the phone just wanted to get rid of me because she told me to download the terrapin thing and then do a few other things. I asked her "but this will just do what we've been trying here, and it's been failing". She reiterated her request that i download terrapin. I said "so will this be able to re-authorise my account and re-associate the webspace with my username and password?" <pause> "Yes".
Are there any nice people at NTL (as ikthius advises) who can help me?
Thanks,
Jon |
yip I had the same problem.
I also had the same problem with trying to get into the FTP option of the old dial up, cause it was supposed to be transferred.
I don't know anyone, who did upgrade, everyone I know had to chose the new account option, because TS told them to.
I think you should phone TS, ask to speak to the head technical person on duty, and then explain and say that if you do not get this sorted as per agreement, you will take your business elsewhere.
they normally fix it then.
But as I said, Monkeybreath sorted me out, from within here.
here is the thread:
http://www.cableforum.co.uk/board/sh...ad.php?t=10592
on a side note, terrapin sucks and filezilla rocks