Hi all,
a couple of months ago I upgraded from dial-up to broadband. When I had dial-up I also had a website up on the webspace. When I upgraded to broadband I suddenly found I could no longer access the webpage or the ftp site.
I have just had 30 minutes of serious madness trying to talk to an NTL technical support person who seemed to have *no* idea what the webspace was or what I was trying to say. They tried to get me to delete my email account in OE and re-do it, of reconfiguring my internet explorer so I could access bbc.co.uk... I kept saying over and over that it is *not* email which is the problem and it is *not* web-browsing which is the problem - it's just a case of accessing my own webspace which, I am guessing, disappeared when something was accidentally deleted by NTL during the upgrade.
Anyway, she seemed to have *no* idea what to do and ended by telling me to download from tpin.com, then going to
ftp://username.password@upload.ntlworld.com and then to
http://home.ntlworld.com/username (except with, obviously, my username and password in there).
This had no effect since it was exactly what we had been doing whilst she was ont he phone to me and each time got an "FTP folder error" message. The Terrapin utility also kept saying that I don't have authority to access the area.
So,
does anyone here know (i) what has happened to my account and either (ii) how to get back the access authority or (iii) how to explain the problem to technical support?
Thanks,
Jon