arcamalpha2004

I have had a mixed bag of experiences with NTL customer services.

Ok as the previous person said, the call is free, but I think I would rather have to pay for the call if it meant the problem was sorted out first time, and I was not promised a call back that just does not happen.

For example, recently I was sent a direct debit form to complete and return, straight forward process you would think, it even said on the form, " complete and return in the enclosed envelope " looking in the envelope I see nothing but fresh air, isnt that annoying or is it just me being picky?
But here is the other side of the coin, I called cs, was told one would be sent out, no apology for not being sent one in the first place! but sure enough, 2 days later one drops through the letterbox.

To round off my thread I want to make a suggestion.
I would hazard a guess that a large proportion of people call cs with an issue that is important to them, and not as some would believe something trivial, imo if someone calls cs its not trivial to them, and that is what matters.
So I would suggest that when a call is in the final stage of completion, the cs staff ask the caller a straight forward yes or no question, " Have I helped you during your call? " a simple yes or no would be suffice.
I would hazard a guess that this would form a good pattern of opinion, and also weed out the " minority " bad cs staff that we are led by people on here who work there believe.
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That is great if he actually sees your letter, him personally and not some stopper, otherwise he will not have a clue!