[alodis]

Absolutely awful

Firstly you have to wait for up to an hour, ok its freephone, but i have better things to do you know

Secondly, the staff could not give a t*ss about the customer, when i moved house i got billed double for everything and every month had to call the CS line and every month the cs op assured me they would personally sort out my horrendous billing, "leave it with me mr *****, i'll personaly look into this and make sure its rectified", eight months on and 40 odd phone calls later nothing was rectified, even managers lied through their teeth to me, they just give you a load of bull to get you off the line, for chrissakes, its my money you are debiting incorrectly but do you care , do you heck, im just another moany customer to CS OPS. What do you care if you are taking £100 out of my bank account instead of £50, leaving me with barely enough to live on.... Talking to NTL CS is absolutely pointless, it took me and my partner nearly 6 hours on the phone one sat morn to sort this mess out, at one point i felt like ripping the STB out and taking to the call centre myself and shoving it where the sun dont shine, but that would probably break my T+C's ooooh.....