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Actually 2 weeks is good going for a cable renewal. When I needed one I was quoted some 6 weeks
In fact, despite being given a 6 weeks date, I returned home one day after about a fortnight to find a note saying they had done it.
Ntl don't have that many cabling teams. Not making excuses for them, but it#s not somethign that should need to be done often. If the engineer has diagnosed that is what is needed, then undoubtedly you need to let that happen.
Have you spoken to ntl and asked about compensation for excessive interruption and loss of service?