Cable Forum - View Single Post

piercey2 · 20-10-2005, 19:00

Hi everyone, sorry that my first post on here is likely to be a rant, but there you go!

I've had NTL Cable Telephone, Broadband and TV for about a year. The TV and BB have been absolutely fine, the phone however is another matter!

It started to go on the blink at about Easter time, going dead for sometimes days on end. This happened upwards of 15 times, with Engineers being called out about 5 or 6 times to fix it. It would generally work for a week or so after being 'fixed' but would then go dead again.

This went on until about a month ago when I started to get cross-lines and very poor, crackly sound quality. The Engineer came on Saturday to fix it, which he did, but 24 hours later the line was dead again.

Yet another Engineer came this afternoon to, ahem, 'fix' it again. He said that nothing could be done because the cable needs replacing. "Fine", I said. But then he said the earliest they could come out was Monday the 31st of October. To be honest I'm utterly sick of not having a reliable phone and I have absolutely no confidence in NTL at all. So rather than wait for 2 weeks without a phone line (yet again!). I'm probably going to ring NTL in the morning and cancel the whole thing and probably ask for some kind of compensation for the time off work, expensive mobile phone calls, etc. etc.

Unless anyone can advise me of an alternative route to take?

Sorry about the rant!

Tim.

20-10-2005, 19:00	#1
piercey2 Inactive Join Date: Oct 2005 Posts: 10	Telephone hell Hi everyone, sorry that my first post on here is likely to be a rant, but there you go! I've had NTL Cable Telephone, Broadband and TV for about a year. The TV and BB have been absolutely fine, the phone however is another matter! It started to go on the blink at about Easter time, going dead for sometimes days on end. This happened upwards of 15 times, with Engineers being called out about 5 or 6 times to fix it. It would generally work for a week or so after being 'fixed' but would then go dead again. This went on until about a month ago when I started to get cross-lines and very poor, crackly sound quality. The Engineer came on Saturday to fix it, which he did, but 24 hours later the line was dead again. Yet another Engineer came this afternoon to, ahem, 'fix' it again. He said that nothing could be done because the cable needs replacing. "Fine", I said. But then he said the earliest they could come out was Monday the 31st of October. To be honest I'm utterly sick of not having a reliable phone and I have absolutely no confidence in NTL at all. So rather than wait for 2 weeks without a phone line (yet again!). I'm probably going to ring NTL in the morning and cancel the whole thing and probably ask for some kind of compensation for the time off work, expensive mobile phone calls, etc. etc. Unless anyone can advise me of an alternative route to take? Sorry about the rant! Tim.