Well, just managed to get through to them on my mobile and I am fuming!
I advised them of my situation and they advised that an Engineer would come on Saturday morning to look at the line. I asked if I would be refunded for the loss of telephone service for the past few days and the advisor said depending on what the issue is with the phone line, I may end up paying them!
Apparently, if any cables have been damaged, despite the fact that it wasn't me who damaged them, I will be liable to pay £25.00 call out charge and £25.00 maintenance charge.
I'm pretty annoyed to say the least - they tested the line and said there wasn't a fault on it from their end, and that it most probably would be a cable that had been damaged. So I could possibly end up paying £50.00 for something I didn't do!
Apart from this, I've been trying to get through to them for the last few days and was kept on hold for stupid amounts of time.
If it's not the Broadband going off, it's the TV service, and now the phone - not impressed with ntl at all!
