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patrickp · 19-10-2005, 18:39

If you're having problems viewing pages, desertrose, you may be having problems with your proxy.

Most ntl broadband users have their http traffic directed through a transparent proxy server; this caches pages and means you may be able to access them without going outside ntl's network, which saves on their bandwidth.

If you're on the PC that you're having problems with, scroll up to the top of this page and click the Connection link. This will tell you whether you're on a proxy and, if you are, which one. You may not be on one, although this is unlikely. If you are on one, make a note of the name.

Then click the Articles link, and the Proxy Server Information link on the next page. Look at the How a Proxy works article to find out more about proxies, then the How do I manually specify a proxy? article to find out how to set one. Finally, armed with this knowledge, go to the the List of NTL Proxy Servers (New Format) article, choose a new proxy to specify and try it.

It should improve matters; if not, try another one.

One thing, though, if this _does_ fix your problem, try deselecting the proxy after a week or so. Your assigned proxy may well have been fixed, or you may have been assigned to another one. If it works now, keep it like that - it helps ntl to keep their network in order if people don't specify proxies. If it still isn't fixed, go back to setting a proxy and try again in another week or so.

19-10-2005, 18:39	#4
patrickp Inactive Join Date: Jun 2003 Location: in the groove Posts: 897	Re: connection problems If you're having problems viewing pages, desertrose, you may be having problems with your proxy. Most ntl broadband users have their http traffic directed through a transparent proxy server; this caches pages and means you may be able to access them without going outside ntl's network, which saves on their bandwidth. If you're on the PC that you're having problems with, scroll up to the top of this page and click the Connection link. This will tell you whether you're on a proxy and, if you are, which one. You may not be on one, although this is unlikely. If you are on one, make a note of the name. Then click the Articles link, and the Proxy Server Information link on the next page. Look at the How a Proxy works article to find out more about proxies, then the How do I manually specify a proxy? article to find out how to set one. Finally, armed with this knowledge, go to the the List of NTL Proxy Servers (New Format) article, choose a new proxy to specify and try it. It should improve matters; if not, try another one. One thing, though, if this _does_ fix your problem, try deselecting the proxy after a week or so. Your assigned proxy may well have been fixed, or you may have been assigned to another one. If it works now, keep it like that - it helps ntl to keep their network in order if people don't specify proxies. If it still isn't fixed, go back to setting a proxy and try again in another week or so.