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Originally Posted by hurstnicholas
To be frank, I feel sorry for the retailer (CCL) in this instance, its not his fault that Logitech mis-described the goods, but I guess I will still have to turn to CCL for the refund - I might sadly be unable to recover P&P in either direction, however.
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Sad, but that's the way consumer protection works in this country, and in most cases it's to your benefit. You are entitled to a refund because the unit does not do what it was advertised to do. It is then up to the retailer to take it out of Logitech's hide. You have no contract with Logitech, so they are not obliged to help you.
If you paid for the goods with a credit card, then you need to inform your cadr supplier immediately also. Legally, they are jointly liable with the retailer. They should give you a refund on your account, and then they will go and beat it out of the retailer. They will probably have more luck than you. If there's one thing money lenders are good at, it's getting their money back.
In all your correspondence, (which you should now do by traditional letter, sent recorded delivery), make sure they are aware you are keeping full records of all correspondence and will refer the matter to your local trading standards office if the issue is not fully resolved to your satisfaction within 28 days.