Thread: are NTL cust service advisors trained to lie ?
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Old 19-10-2005, 09:34   #11
SMHarman
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Re: are NTL cust service advisors trained to lie ?
Quote:
Originally Posted by Paul
CS would have been under the impression that the installer would have made sure that the unit was connected correctly before leaving. Unfortunately that obviously didn't happen.
In my experience they don't wait. When my STB was replaced I was told that the screens indicated it was set up correctly but it was waiting for some messages from the mother ship / network (or whatever) and that system had a backlog so this could be a couple of hours.
In the end it took about 45 minutes, but surely it is not worth an engineer sitting drinking coffee for 45 minutes waiting for a data packet from a server to arrive?
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