Cable Forum - View Single Post - are NTL cust service advisors trained to lie ?

Paul K · 19-10-2005, 06:45

Normally if the old box required a Xover cable all they did was supply a Xover dongle and use a straight through Ethernet cable. Which is why the people swapping boxes don't change cables. There should be no need as all they should need to do is remove the crossover adaptor and plug the cable directly into the port.
As stated above though when equipment is changed the new equipment has to be provisioned against your account so sometimes that causes a delay which is why it's possible that CS thought that was why the service wasn't working straight away. CS would have been under the impression that the installer would have made sure that the unit was connected correctly before leaving. Unfortunately that obviously didn't happen.

19-10-2005, 06:45	#10
Paul K Inactive Join Date: Jun 2003 Location: Essex innit Age: 52 Services: Sky HD + 16Mb ADSL BT Telephone Posts: 15,735	Re: are NTL cust service advisors trained to lie ? Normally if the old box required a Xover cable all they did was supply a Xover dongle and use a straight through Ethernet cable. Which is why the people swapping boxes don't change cables. There should be no need as all they should need to do is remove the crossover adaptor and plug the cable directly into the port. As stated above though when equipment is changed the new equipment has to be provisioned against your account so sometimes that causes a delay which is why it's possible that CS thought that was why the service wasn't working straight away. CS would have been under the impression that the installer would have made sure that the unit was connected correctly before leaving. Unfortunately that obviously didn't happen.