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Originally Posted by BloodyL
Hi there,
an ntl installer has provided me with a crossover dongle when he swapped over the STB before I was swapped over to the stand alone modem.
Although I'm not a tech I have a feeling that the first tech was correct, your account is tied to your equipment, whenever an STB/modem swap is done then they need to change the account information to point to the new equipment.
For some unknown reason I used to chew up the old PACE boxes like they were going out of fashion (I'm very technologically aware and take care of my equipment but still killed more STB's than I'd care to remember!  ) so I'm used to waiting a little while after the installer has left for the account to be flipped over to the new stuff.
I feel that the person at fault here is in fact the installer, not the tech support advisor.
Cheers. |
yes, i was expecting to have to put my parents NTL password and PID number in and even had it all ready to do but soon as swapped the cable over it was connected straight away which indicated to me that it hadnt actually been switched off, the installer didnt supply an incorrect ethernet cable, he just didnt supply one at all..
surley NTL know the boxes use different types of cable, how many calls a month would this generate to the call center ? bear in mind my mum had to phone half a dozen times and would have still been phoning tommorow if i had not sorted it.
maybe it would save some money, time and customers if NTL made advisors aware of this so they didnt have to repeatidly fob people off and pass the book to the next advisor who takes the call.