Cable Forum - View Single Post - are NTL cust service advisors trained to lie ?

gamerdude77 · 19-10-2005, 01:29

yesterday morning a fella from NTL come and took my parents old STB away and left em with one of the new silver ones, my parents could not connect to the internet though so they phoned NTL who told them that the internet on the new box had not been switched yet, they was then told to phone back in 2hrs if it had not come on, so 2hrs later my mum is onto NTL again..this went on the whole of the day and also well into the following day until i went round and my mum told me what crap the advisors had been feeding her..

so i said to my mum "what do they mean it's not switched on, it doesnt need switching on coz it's already on!"

now i had a feelin they should have had a new ethernet cable for it coz most of them old boxes i've seen have used cross over and i knew these new boxes needed a straight one..so i went home and sorted em a new cable out went back round and within 2 mins they were online..

so then i disconnected it and got them to phone NTL again and they were given the same crap they they'd been getting for 1 and half days.."it's not been switched on yet but it will be soon...etc"

is it any wonder that the ques are so long when you phone the NTL call center ? NTL must be changing thousands of these boxes over and they must know the the customer probably needs a different ethernet cable, ok even if they dont supply it they could at least tell the advisors to tell the customer what the problem is...i dont even work for NTL and am no genius with computers but i figured this out in about 5 seconds flat so what the hell is wrong with NTL ? seems to me either the advisors are trained to fob people off or arn't trained at all..

what a crap way to run a call center and what a crap service.

19-10-2005, 01:29	#1
gamerdude77 Inactive Join Date: Oct 2005 Posts: 8	are NTL cust service advisors trained to lie ? yesterday morning a fella from NTL come and took my parents old STB away and left em with one of the new silver ones, my parents could not connect to the internet though so they phoned NTL who told them that the internet on the new box had not been switched yet, they was then told to phone back in 2hrs if it had not come on, so 2hrs later my mum is onto NTL again..this went on the whole of the day and also well into the following day until i went round and my mum told me what crap the advisors had been feeding her.. so i said to my mum "what do they mean it's not switched on, it doesnt need switching on coz it's already on!" now i had a feelin they should have had a new ethernet cable for it coz most of them old boxes i've seen have used cross over and i knew these new boxes needed a straight one..so i went home and sorted em a new cable out went back round and within 2 mins they were online.. so then i disconnected it and got them to phone NTL again and they were given the same crap they they'd been getting for 1 and half days.."it's not been switched on yet but it will be soon...etc" is it any wonder that the ques are so long when you phone the NTL call center ? NTL must be changing thousands of these boxes over and they must know the the customer probably needs a different ethernet cable, ok even if they dont supply it they could at least tell the advisors to tell the customer what the problem is...i dont even work for NTL and am no genius with computers but i figured this out in about 5 seconds flat so what the hell is wrong with NTL ? seems to me either the advisors are trained to fob people off or arn't trained at all.. what a crap way to run a call center and what a crap service.