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Old 18-10-2005, 23:20   #139
littld
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Join Date: Sep 2003
Location: Manchester
Age: 54
Services: Phone line
Posts: 305
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Re: STB changing channels on its own

Finally got it sorted. My Samsung stb kept changing channels etc since the (blue menus) upgrade. I tried taking out the remote batteries, lightbulbs etc to no avail.

Called ntl last week, they sent some signals to the box. Still same problem.

Called again last night. This morning the engineer came and replaced the stb altogether. Bit of a pain sorting all the channels again and getting broadband working, but Hey - I can change the channels myself without having a "ghost in the machine." Seems to have fixed a few other problems as well - it's much more responsive, for example.

Strongly recommend anyone with channel hopping problems to get the box replaced.

Finally, hats off to ntl for getting an engineer to me so quickly. Very, very good customer service on this occassion.
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