[Sherlock614]

Hello Ave,

I have been getting exactly the same issues as you for the past 6-8 weeks!

I have done the following (the problem is still not resolved):

Numerous calls to TS
Three engineer visits
Upstream power level upped (was a little low)
New modem (now NTL 250)
Network engineer visit last week

I lose my connection for 2-5 seconds, but never lose the lights on the modem. Just the connection drops, then comes back.

Not exactly sure where i go from this point, but i am still getting connection drops. I do not use a router, and connect via ethernet. I do not have cable TV, just phone and BB.

I use a prog called Netmeter to monitor my upload / download. When i lose the connection, it seems i lose the download side of things completely... I am only uploading. This is the same scenario every time. I have screenshots of this, but don't know how to post them here.


Sherlock