[fred]

Ah! I don't think you want to know!

Essentially they didn't say anything about the problem, but here his what happened.

I contacted them yesterday (Sun) using online chat in 'broadband medic' but very quickly they asked me to phone them as it would be necessary to reboot PC and modem.
The number they gave me said "Welcome to NTL broadband, we are now closed"!!! So I went back to online chat and asked what is going on and was told that as they were taking phone calls it must be my phone line!!!
Eventually after much badgering (from me) the guy telephoned me (I nearly fell off my chair!). But only to say that he was phoning as a favour and to tell me to contact Customer services the next day (today) as he had some problem with a database (what that had to do with me and why I had to phone CS to sort it I couldn't get from him).
There is more of the same but I haven't the effort to type nor, I suspect, you to read.
As I write this the speed has picked up again to near normal, so I am even more puzzeled.

Nigel