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Originally Posted by Dodger444
Looks like it could be BT's fault, thats what BeThere are saying. .::Read::. |
Erm it actually states that they are having problems with the automated interface between their systems and BTs, they are not blaming BT for all their problems. I can't see the bit where they blame BT for everything that's going wrong at this moment in time
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Processing your orders One of our greater challenges has been getting our automated interfaces with BT to run smoothly. As the receiving system has recently been upgraded and our system is new - there was a great opportunity for issues - and as luck would have it, we have found them. (We even have had an issue as our name had changed from Avatar Broadband to Be Un limited!) We've tracked down the majority of issues and we (along with BT) are all working day and night to resolve them - we are making great progress. We expect to be caught up on resolving order errors by early next week.
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To me that says that BT have recently updated their end of the interface and now there are teething problems with the orders coming across from Be, it also says that Be caused part of the problem with their name change. If this was totally down to BT I would expect Be to place the blame fully at their doors as it would be a good way of gaining publicity while offloading the complaints from their customers.
This
article gives a better picture of the problems (including the BT interface) and also gives an idea why BT have recently spent a lot of money creating a group to handle the LLU situation properly before the regulators lose patience with them
