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Paul K · 15-10-2005, 11:39

With the billing systems being combined etc lately it could be that the charge was put onto the bill because the system thought that you had asked for it when you ordered the line. If the agent taking the order messed up the original order it might have taken this long for things to come to light.
If you use the responsetek form at the top of the NTL section of the forum you can give your response to the NTL service so far and if you PM a forum team member with the relevant details they can push it through to NTL for you.

15-10-2005, 11:39	#2
Paul K Inactive Join Date: Jun 2003 Location: Essex innit Age: 52 Services: Sky HD + 16Mb ADSL BT Telephone Posts: 15,735	Re: Mystery charge on phone bill With the billing systems being combined etc lately it could be that the charge was put onto the bill because the system thought that you had asked for it when you ordered the line. If the agent taking the order messed up the original order it might have taken this long for things to come to light. If you use the responsetek form at the top of the NTL section of the forum you can give your response to the NTL service so far and if you PM a forum team member with the relevant details they can push it through to NTL for you.