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Originally Posted by tweetiepooh
It's not the language per se that's the problem but rather idiom. When you learn a second or more language you may know the words and the grammer but that's not how it's really spoken.
So when you call you try some "chit-chat" or whatever. The poor person on the other end probably can understand the words but may miss inflection and so on that indicate real meaning.
That being said it can be a real pain if your problem doesn't quite fit what the script/system is telling them what to do.
Me : Hi, got a problem with ...
CS : You have a trojan/malware infecting Outlook.
Me : Not running Windows at the moment, Outlook not installed when I am.
CS : You need to download Outlook Cleaner from ....
Me : Not running Outlook and anyway not in Windows.
CS : We don't support Linux.
Me : That's OK, it's not a problem in Linux since it affects Windows too. It's not the PC since another PC has same problem. It's not router, problem still there connected directly.
CS : Please wait while I check 2nd line.
ping, ping plock ping diddy dum dum dum.
CS : Hi, there is no problem on the network in your area so it must be your fault. Thankyou for calling.
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I would agree but not just indian call centres have had the same view from a uk call centre .