I work for an insurance company with an Indian call centre. Now the folks are perfectly nice people, very good at there jobs and totally polite. However, they seem unable to think outside of the box, so to speak, and their attitude infuriates customers. The offical line in our company is that we cannot recruit CS agents fast enough in the uk so we have to look elsewhere. The bottom line is that we have just laid off our temporary staff in the uk.
If my management tell me that thewre is nothing to worry about and my job is safe one more time, (and here comes the clue as to who they are) they can take their 'Calm Down Dear' and stick it straight up their 'Mr Mouse' holes
Anyone want my CV?
