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Originally Posted by Mick Fisher
Your outgoing route may be different to your incoming route.
Ask your friend to trace the route to your puter to see what that might reveal. My guess is you might see heavy packet loss on entry to Ntl's network especially from about 4.00pm GMT onwards.
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That would suggest that it's something that has always been happening and it isn't the case at all. The problem has only started to occur in the last couple of days. Had no problems at all before that.