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Rosarch · 14-10-2005, 06:18

I am suffering from similar issues - lots of packet loss (varying rates) and high ping times 40 - 80 ms (normally get 16 - 20 pinging other ISP's name revolvers) but it only seems to happen at peak times.

I am playing Battlefield 2 and am sick of tired of the disconnects, I finally phoned tech support, had a slight issue as I run Linux but full credit to the support guy as he wasn't phased, I just asked what he wanted and he asked me to ping bbc.co.uk tried this and the modem died, rebooted modem and tried again lots of packet loss and crap ping times. he said that my upstream power level was 55 which is high and could cause the issue, and has booked an engineer for Monday.

I have checked this when I woke up at 05:00 (I'm on early shift) and the power is now 35 and ping times are back to normal, no packet loss.

Could this be a contention issue, as mentioned above, would asking the engineer that comes out to change the upstream channel fix the issue? They are coming out between 16:00 and 19:00 and I am worried that they wont see an issue as I firmly believe this is only affected at peak times and is due to a contention issue on telewest network in our error.

Any advice or help is appreciated.

Dave
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14-10-2005, 06:18	#9
Rosarch Inactive Join Date: Oct 2005 Posts: 17	Re: Really ing high latency I am suffering from similar issues - lots of packet loss (varying rates) and high ping times 40 - 80 ms (normally get 16 - 20 pinging other ISP's name revolvers) but it only seems to happen at peak times. I am playing Battlefield 2 and am sick of tired of the disconnects, I finally phoned tech support, had a slight issue as I run Linux but full credit to the support guy as he wasn't phased, I just asked what he wanted and he asked me to ping bbc.co.uk tried this and the modem died, rebooted modem and tried again lots of packet loss and crap ping times. he said that my upstream power level was 55 which is high and could cause the issue, and has booked an engineer for Monday. I have checked this when I woke up at 05:00 (I'm on early shift) and the power is now 35 and ping times are back to normal, no packet loss. Could this be a contention issue, as mentioned above, would asking the engineer that comes out to change the upstream channel fix the issue? They are coming out between 16:00 and 19:00 and I am worried that they wont see an issue as I firmly believe this is only affected at peak times and is due to a contention issue on telewest network in our error. Any advice or help is appreciated. Dave -