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It does seem rather daft that the site suggests you can have a service, but then the sales team aren't quite so sure. There are areas of ntl networks where they acnnot offer all three services, or where for example, only analogue, not digital TV is available. Ntl's sales toeam should know what is oin offer, and if they get to the stage of contacting you by phone, should be able to advise you properly, not keep you on tenterhooks.
The CF team, Mick and Simon especially, have a means of escalating issues with ntl. If you would care to PM me we will see if we can get a more coherent response.
Please send your full name, address (inc postcode), contact numbers and email (ntl will need to speak to you direct), together with any order reference and brief history of what has happened.