Picked up the phone yesterday and got no sound at all, not even a tone when pushing buttons. Wrote it off as a dead phone. Went out today and bought new phone (ntl branded ironically) and plugged it in...dead. Went to ntlworld to see what I could do via the website, hoping to at least report a fault via it. Went to the report a fault part of the site, got asked if I was an ntl customer...yes, got asked what type of fault I had...telephone or television. Then a page appeared saying this:
We're sorry that you may be experiencing problems with your service. We can resolve a large number of service issues over the telephone and would appreciate the opportunity to speak with you to resolve your issues directly.
Please call us on 0800 052 2000 (Monday - Friday 8am to 8pm, Saturday 9am to 5pm and Sunday 10am to 4pm) selecting the option to report a fault.
Once again, please accept our apologies for the service problems you are experiencing.
How useful, I'll just give them a call...oh hang on.
