Cable Forum - View Single Post - Moving House - Off-Net Broadband Question

**Chris** · 12-10-2005, 15:33

Well, we finally have broadband activated on our line and I got the Mac up and running last night. Oh, to be finally back on the 'real' internet instead of the hard-shoulder that is 56k dial up!

Virgin.net handled everything well, although their online account upgrade was a little ropey initially, and they failed to copy their update emails to the address I gave them (hence I only found out the line was activated three days late, after I thought to check my Virgin webmail, as nothing had come in my work email as I had requested).

The icing on the cake ... I have full 512k service, despite being 4 miles from the exchange and on a phone line that is prone to crackle a lot.

Does anyone know whether NTL keeps separate staff to run Virgin.net or is it all handled by regular NTL techs and CS?

12-10-2005, 15:33	#11
Chris Trollsplatter Cable Forum Team Join Date: Jun 2003 Location: North of Watford Services: Humane elimination of all common Internet pests Posts: 38,590	Re: Moving House - Off-Net Broadband Question Well, we finally have broadband activated on our line and I got the Mac up and running last night. Oh, to be finally back on the 'real' internet instead of the hard-shoulder that is 56k dial up! Virgin.net handled everything well, although their online account upgrade was a little ropey initially, and they failed to copy their update emails to the address I gave them (hence I only found out the line was activated three days late, after I thought to check my Virgin webmail, as nothing had come in my work email as I had requested). The icing on the cake ... I have full 512k service, despite being 4 miles from the exchange and on a phone line that is prone to crackle a lot. Does anyone know whether NTL keeps separate staff to run Virgin.net or is it all handled by regular NTL techs and CS?