[nemesis01]

a letter i received this morning:

Your ntl Broadband Usage

In August we wrote to you about your ntl Broadband usage. We asked you to reduce your internet usage in line with our User Policy to help us continue to offer all our customers the same great service.

During the month of september your Broadband usage was 56GB which is in excess of the 30GB monthly usage allowance for your 3MB service.

Unfortunately, as you haven't reduced your September usage in line with ntl's User Policy, we will transfer you to a new unlimited service later this month.

More usage, less speed.

We understand usage is important to you so your new service will provide unlimited Internet usage at download speeds up to 512Kbps. Your monthly bill will be changed at the same time to a charge of £17.99 per month.


Now, the thing is I feel that since I reduced from 193GB to 56GB that is very harsh, indeed some people on here have said they received 2 warning letters, in light of this one I find that very hard to believe. Still I suppose rules are rules, at least I will admit I got busted unlike some.

The interesting thing is, after I got my first letter I downgraded to 2MB straight away, when my next bill came in it billed me for the 3MB. I rang CS and they said that was a mistake, they told me to pay that bill and next month would be free. Ok, fair enough but why on this letter is it saying I am still on 3MB? Ohwell, at least I did not get downgraded to dial-up.