Cable Forum - View Single Post - Four attemps to cancel a second phone line!

jonbr · 10-10-2005, 07:23

I have now made four attempts to cancel the second phone line that we had!
On the last attemp I spoke to billing who told me the line has been canceled as it's not showing on the account. So I said "that's funny, I've just tried the line and I can dial out and receive calls on it,. not only that but I've been billed for on my last bill"!.

So I was put through to phone support, they sent a cancellation signal and said "it should be disconnected in about 20 seconds". It's still connected this morning.

Does any one know who I can talk to to actually get this second line disconnected?

10-10-2005, 07:23	#1
jonbr Inactive Join Date: Jan 2005 Services: DTV (Sky+), DTV (VM), phone, 4Mb BB (wireless) Posts: 187	Four attemps to cancel a second phone line! I have now made four attempts to cancel the second phone line that we had! On the last attemp I spoke to billing who told me the line has been canceled as it's not showing on the account. So I said "that's funny, I've just tried the line and I can dial out and receive calls on it,. not only that but I've been billed for on my last bill"!. So I was put through to phone support, they sent a cancellation signal and said "it should be disconnected in about 20 seconds". It's still connected this morning. Does any one know who I can talk to to actually get this second line disconnected?