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Originally Posted by alex-weej
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From the look of that there was no need for Tech Support to do any other diagnostics. Connection is fubared, so yep an engineer is needed. I guess the person you spoke to could have gone through loads of other irrelvant diagnostics with you, but the results that he would have seen from the tests on the modem show quite clearly that an engineer is needed!
Don't understand this forum.... people moan that tech support spend too much time investigating pc issues and not sending engineers, and people moan that it's decided an engineer is needed to quickly
/mutters crazy things to himself and then goes back to sit in his corner.