Phoned NTL cable modem tech support for the first time in about 2 years expecting to speak to a friendly and knowledgable welsh bloke. It seems there's no more of that.
The guy says I need to get the account holder to ring up and arrange an engineer. :@
My connection is absolutely battered as of yesterday and it is totally wrecking my throughput. I'm on the 2 Mb service with an Ambit 100 and now lucky to see more than 30 K off anything.
Anyway, the guy on the phone just said call an engineer out but didn't even seem to make any reasonable effort like the old tech support people did, so I had a little investigation myself and managed to find the log page. (Why have they hidden it!? -
http://192.168.100.1/P_log.htm for anyone wondering, what a guess!)
Code:
Event Log
Index First Time Last Time Counts Level ID Text
1 2000-08-17 22:52:02 2005-10-09 14:19:48 131 error 26 R02.0 No Ranging Response received...
9 2005-09-02 21:16:39 2005-10-09 14:10:24 127 information 114 SNMP Authentification Fail
8 2005-09-02 20:29:04 2005-10-09 13:45:04 3 information 113 Link Up
13 2005-10-09 13:45:03 2005-10-09 13:45:03 1 information 112 Link Down
3 2005-08-29 06:59:38 2005-10-09 13:41:15 6 notice 95 E101.0 TFTP cmreg-ntlhm100-mid.cm...
4 2005-08-29 06:59:38 2005-10-09 13:41:15 6 notice 94 TFTP success (3680 bytes)
6 2005-09-02 20:28:32 2005-10-09 13:41:15 3 information 110 Cold Start
7 2005-09-02 20:28:32 2005-10-09 13:41:15 3 notice 126 Registration OK
2 2000-08-17 22:52:03 2005-10-08 18:16:56 6 notice 125 SNMP Event: SNMP agent Start.
12 2005-09-08 02:21:47 2005-09-08 02:21:47 1 information 80 D04.1 Time of Day Request...
5 2005-08-29 06:59:38 2005-09-08 02:21:26 3 information 111 Warm Start
11 2005-09-08 02:12:35 2005-09-08 02:20:36 2 notice 123 Reset
10 2005-09-08 02:12:23 2005-09-08 02:20:23 3 information 2 T02.0 Failed to acquire FEC...
Notice the errors at the top. A new one is added every 10 seconds pretty much. Any ideas?
Code:
Downstream SNR : 21.02 dB
Upstream Transmit Power Level : 61.00 dBmv
Cheers