"It was your ridiculous comparision to the Nike sweatshops that i thought & still do think is b0ll0x
"
Youre quite entitled to have that opinion just as much as the one I have that in doing what they are doing, putting profit before customer satisfaction, are NTL really that different to Nike?
NTL have outsourced a service to increase profits with obviously no idea what is going on when a customer is unfortunately put through to these call centres, I mean are these call centres monitored by NTL management? I would guess not, maybe I am wrong, but why should a customer be informed that if he/she gets through to an indian call centre just hang up and try again!?
You can imagine the dialogue " Is that the indian call centre?"
Reply," yes sir/madam, can I have your account number please?"
" Oh its ok I will call back again "
How long would the above scenario happen before speaking to a none indian call centre?
Ofcourse we only have the word of the customer who mentioned this, but if it is true I find it worrying.