Quote:
Originally posted by Undisputedtruth
I can well understand Rippedoff frustration in not receiving substantial information.
I can remember Rippedoff showing respect to NTL staff. Due to his own experiences with NTL, like many thousands of customers, he has learnt not to respect them. This is not RO fault but NTL. I'm afraid in this case NTL will have to learn how to earn respect. The honeymoon period for NTL has ended years ago!
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I too can understand why people are frustrated. Faceless corporations can be infuriating to deal with, especially when they keep claiming 'coming soon' and then not following through by delivering. I can't disagree with you on the issue of respect; NTL has let a lot of people down.
But I do think we need to try to separate our skepticism of NTL the faceless bureaucracy from the individual staff members that frequent this forum. They are all individual people who deserve respect and most of them are actually trying to help.