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I can well understand Rippedoff frustration in not receiving substantial information.
I can remember Rippedoff showing respect to NTL staff. Due to his own experiences with NTL, like many thousands of customers, he has learnt not to respect them. This is not RO fault but NTL. I'm afraid in this case NTL will have to learn how to earn respect. The honeymoon period for NTL has ended years ago!
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