[AdamD]

Personally I find the whole outsourcing thing to be scandelous at best

I have nothing against Indian call centres themselves, other than the apparent language barrier.

But, I do have a problem with multi million pound companies laying off british staff so they can make even more money by outsourcing support to India.

I could understand it if the company in question was working at a loss, or just breaking even.

I haven't had to deal with an indian call centre...yet, but my mother has on a few occasions and like others in this thread, she was equally angry and not having a simple problem resolved and ended up cancelling the service.

Mind you, I have had to deal with a scottish and am irish operator at a call centre once, gah that was hard enough