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Originally Posted by jklm13
I too recently had the misfortune to get through to India for broadband support.
I had had an engineer round to confirm the ethernet port on my PC had died a death (PC saying a cable was disconnected). I have had to go back to the usb connection. I phoned for confirmation on this. After a very annoying ten minutes of an Indian Gentleman telling me that it meant the cable may be faulty (Not true) he would book an engineer (which had just visited the same day). I tried to explain that I wanted help in reconfiguring my connection for usb. This continued with the man repeatedly saying 'Listen to me will you' I finally reached the end of my tether after repeatedly being rudely told to listen when the man blurted out 'FOR GODS SAKE!'. at this point I asked immediately to be put through to a supervisor where the line was disconnected. I have complained via email to NTL but as is normal with their shody service have yet to recieve a reply.
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When I had my problem with Tech support in India I emailed NTL the main man in my area and sent an email to the company NTL moved the staff to. It was this company that finally moved out tech support to India, I had no reply from this company but NTL phoned me a few times to check if everything was working alright. If you have a very bad experience then make sure the complaint goes to the top.