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Originally Posted by Paul
Do you speak any other language apart from English well enough to converse over the phone with someone? Could you speak another language well enough to understand technical queries etc? Don't forget that the people in these off-shore call centers are not speaking their native language when you call them up, they are often answering the phone at a very early hour in India due to time zone differences and they do their best to try and resolve issues that they may not fully understand themselves.
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So given what you say, is it a good idea to have tech support in india? sorry but where is the point in employing people who cannot converse with the very people they are supposed to be assisting?
Obviously to me NTL are saving too much money not to carry on with india call centres, otherwise they would have thought long and hard before going ahead with the idea.