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Originally Posted by Chrysalis
So who previously did tech support, yes it was ibm but did people at ibm uk lose jobs?
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Actually before September 2004 it was all done by ntl. Everyone who worked in Tech Support then was TUPE transferred to IBM/Manpower, and later the India centre opened. There were no jobs cut- just extra jobs created in India.
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There may well be supervisors in india but they too sigh to come to the phone.
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Too Sigh??
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Have you rang ntl tech support in india?
If yes have you spoken to a supervisor?
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Yes and yes, I used to work with them every day.
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If no then why are you telling me its the opposite to what I say and what others have experienced, you may have used to work for NTL and it may be different to call centre's you worked in and you may also have been told its nice and rosy in india but this isnt the case.
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I was *told* anything about the centre in India- when I was at ntl I dealt with all the levels of support in India on a day to day basis, so perhaps you could just change the record and accept that I might actually know what I'm talking about?!
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I can compare this to nike sweatshops where the cheif exec at the company chooses to ignore the dire conditions of the child workers he employs as far as he was concerned it was the opposite to reality.
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yes... i can see how the situations are extremely similar
