Thread: NTL Indian support centres - a plea to NTL
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Old 07-10-2005, 20:29   #63
horseman
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Wink Re: NTL Indian support centres - a plea to NTL
Quote:
Originally Posted by Chrysalis
So who previously did tech support, yes it was ibm but did people at ibm uk lose jobs?
Silly question! - you just knew some one would answer that with the obvious!

(Actually I've been made redundant from IBM twice since 1974!!)

Incidentally regarding Indian call centres ironically a few years ago IBM tried deploying their DB2 lab/coc to India from Toronto but quickly had to redeploy it back again due to some seriously heavy criticism from some of their larger corporate customers.

Additionally one of IBM's largest banking customers (at the time) probably had (dis)proportionately more technical support from us for it's Indian CC than all other UK based CCs put together.
No doubt some IBM Global Services marketeer copped a nice little sweetner for stuffing NTL with a Level2+ outsourcing support contract knowing that L1 was India based and thus bound to inflate L2 call stats and quality feedback.
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