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Re: Just when I thought it was fixed...it gets worse!
Debt Collection Agencies are a pain. Simply write to them, recorded delivery might be best so they can't deny receipt of it. State you have no liability for bills of previous occupants, you do not know where that person has gone, and you cannot assist further. Also state that they should refer the matter back to ntl and that you will accept no further dealings from them.
Glad to know your own billing issues have been sorted.
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