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Originally Posted by ~Dan~
I never received any email or letter about it either. Is this the sneaky way NTL are gonna forcibly "upgrade"(ha!) us to a pathetic 3gb a month, by not sending us our secret "billing id" (whatever the heck that might be), then upgrading us when we're unable to opt out.
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The billing ID is not the same as your customer ID. (I made this mistake). The information email that some people have received from NTL contains the Billing ID that you need to use.
If you haven't received a notification email then you may have the same problem I have, which is that for some reason NTL send all their official communications to one of my secondary email addresses (actually the address used by my wife). I have no idea why they send official stuff to a secondary address but not the primary. Anyway, I recommend that you check any secondary email addresses you might have created.